Frequently Asked Questions

Everything you need to know about shopping with Polo Club UK.

What are your standard delivery times within the UK?

Standard delivery typically takes 2-4 business days. We also offer an Express Shipping option which guarantees delivery within 1-2 business days for orders placed before 2pm.

How do I return an item for a refund?

We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans via Klarna.

Are your polo shirts made from sustainable materials?

Yes, our core collection is crafted from 100% organic BCI-certified cotton, ensuring high-quality breathability while supporting ethical farming practices.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow your parcel's journey in real-time.